Digital Twin — As Built World
Service / 04 — Digital Twin

Your building, navigable from anywhere.

A walkable, dimensionable, queryable virtual replica of your facility. Walk it from a browser. Take measurements without a hard hat. Embed live data from your building systems. Two tiers — pick the one that matches what you need.

What is a digital twin? / 02

A virtual replica that knows what it's a replica of.

A digital twin is a navigable, dimensionable virtual replica of a physical building. At its simplest, it's a walkable 3D environment — like a video game version of your facility — that lets you tour, measure, and share without a site visit.

At its most advanced, it's a living operational layer: the same 3D environment, but with embedded asset data, real-time sensor feeds, equipment records, and FM workflows. The geometry is the same; what changes is what you can do with it.

We deliver both. Pick the tier that matches what your team actually needs — a Matterport tour you can hand to a contractor, or a full operational twin that becomes the central interface for facility operations.

Also known as

Virtual walkthrough · 3D tour · Reality capture model · Operational twin · Building information twin

Two ways to twin a building. Pick the one that fits the use.

A walkable Matterport tour is fast, affordable, and serves 80% of AEC use cases. An operational digital twin is the right call when the building is going to do something with the data — facility management, asset tracking, or sensor integration. Here's the difference, plainly.

/ TIER 01
Walkable virtual tour

Matterport-grade tour

A clickable, dimensionable 3D environment. Share by URL. Best for design coordination, marketing, and remote site reviews.

23'-4"

What you get

  • Walkable Matterport-style virtual tour
  • Dimensional measurement tools
  • 360° HDR imagery throughout
  • Floor plan / dollhouse views
  • Embedded notes and labels
  • Shareable URL — no software install

Best for

  • Design coordination meetings
  • Remote site reviews
  • Real estate & leasing visualization
  • Construction progress sharing
  • Tenant/owner walkthroughs
/ TIER 02
Operational digital twin

Living building data layer

Everything in Tier 01, plus embedded asset databases, sensor integration, and FM workflows. The 3D environment becomes a working operational tool.

● ONLINE ● SERVICE ○ TRACKED

What you get (everything in Tier 01, plus)

  • Asset-tagged equipment with embedded records
  • Live sensor & BAS data integration
  • Maintenance history per piece of equipment
  • Real-time space utilization data
  • API access for FM software integrations
  • Lifecycle update workflows (annual rescan, delta tracking)
  • Custom reporting & dashboards

Best for

  • Facility & campus operations
  • Hospital & lab environments
  • Data center management
  • Industrial & manufacturing facilities
  • Smart building / IoT initiatives

Tier 01 vs. Tier 02. What changes.

Both tiers start from the same scan dataset. What separates them is what gets built on top — and how the twin is used after delivery.

Tier 01: Tour
Tier 02: Operational Twin
3D walkable environment
✓ Standard
✓ Standard
Dimensional measurement
✓ Click-to-measure
✓ Click-to-measure + APIs
Asset tagging
— Notes only
✓ Full asset database
Live sensor data
— Not supported
✓ BAS, IoT, BACnet, Modbus
Maintenance records
— Not embedded
✓ Embedded per asset
FM software integration
— Standalone tour
✓ CMMS, IWMS, BIM-360
Update cadence
One-time scan
Annual rescan + delta tracking
Hosting & access
Matterport URL
Custom platform + SSO

What an operational twin actually does.

If Tier 02 is on the table, you'll want to know what it gives you. Here are the six capabilities that define it.

/ 01

Asset database

Every piece of equipment in your building is tagged in 3D space and linked to a record: make, model, install date, warranty period, maintenance history, parts list, vendor contact. Click the equipment in the twin and the record appears.

SQL DB REST API CSV EXPORT
/ 02

Live sensor integration

Connect your building automation system (BAS), IoT sensors, BACnet devices, or Modbus controllers. Temperature, humidity, occupancy, energy use, equipment status — all visible inside the twin in real time, refreshed every 5–60 seconds.

BACnet Modbus MQTT
/ 03

Maintenance workflows

Click a piece of equipment, open a work order. The twin connects to your CMMS (Maximo, Fiix, ServiceChannel, Asset Essentials, Limble) so the geometry becomes the visual front-end of your existing maintenance system.

CMMS sync SSO Webhooks
/ 04

Space utilization tracking

Occupancy sensors and badge data feed the twin to show real-time and historical space usage. Conference rooms, workstations, common areas — see what's used, when, and by whom. Critical for hybrid-work facility planning.

Reports Heatmaps Forecasting
/ 05

Annual rescan & delta tracking

The twin doesn't drift. We rescan annually (or on your cadence) and the system identifies what's changed: new walls, removed equipment, modified rooms. The twin stays current; the change log gets archived.

Diff reports Change log Versioning
/ 06

Custom dashboards & reporting

Pull the data the way your stakeholders want it. Energy consumption by floor, work order completion by zone, equipment age curves, area-by-use breakdowns. Reports run on a schedule and arrive in inboxes.

PDF XLSX Webhooks

When does it pay to twin a building?

A digital twin earns its keep when one of these specific operational realities applies. Most clients hit two or three.

/ 01

Distributed teams visiting from afar

Architects in New York reviewing a project in Phoenix. Owner's reps in Tokyo touring an Atlanta facility. The twin replaces the airfare.

/ 02

Linking BIM to operations

Your BIM model captures design intent. The digital twin captures live conditions. Connect them and the lifecycle gap finally closes.

/ 03

Hospital, lab, or data center FM

Mission-critical facilities where an asset database, sensor integration, and lockdown access protocols are mandatory, not optional.

/ 04

Tenant or owner walkthroughs

Pre-leasing tours. Final walk-through before closing. Marketing fly-throughs. The twin replaces dozens of in-person visits per year.

/ 05

Insurance & legal documentation

Defensible record of conditions for property insurance, ADA compliance, lease audits, and any future disputes about what was where, when.

/ 06

Emergency & security planning

First responders pre-tour your facility virtually. Security teams plan camera coverage. Emergency drills run through the twin before they run on-site.

From scope to deployed twin — under three weeks for Tier 01.

Tier 01 deliveries follow our standard 5–7 day scan-to-tour workflow. Tier 02 builds add data-integration sprints on top — usually 4–8 weeks total depending on the complexity of your CMMS and BAS connections.

01

Scope & tier selection

Walk through your goals. We help you pick the tier — most clients self-select once they see the capability tradeoff.

~24 hrs
02

Site capture

High-precision Matterport Pro3 LiDAR capture + 360° HDR imagery throughout the facility. Same scan dataset feeds both tiers.

1–3 days on-site
03

Twin build

Tier 01: Matterport tour build (5–7 days). Tier 02: tour build + asset tagging + system integration (4–8 weeks).

5 days–8 weeks
04

Deploy & train

Tour goes live; team training session included. Tier 02 includes admin setup and integration walkthroughs.

Final review
Track record

The numbers behind the twins we've built.

20mm
Matterport Pro3 LiDAR accuracy — consistent capture across both tiers.
450+
Active digital twins deployed across our client base.
~12s
Live sensor refresh interval for Tier 02 deployments.
7days
Standard Tier 01 turnaround from scan to live tour.

A twin for every operational reality.

Different teams need different things from a digital twin. Here's how each one puts it to work.

/ FOR DESIGN TEAMS

The site visit, replaced.

Architects and engineers use Tier 01 tours to coordinate from the office. Site context, dimension verification, clash detection — all from a browser.

  • Replaces dozens of site visits per project
  • Embed dimensions, notes, and design markups
  • Share with consultants by URL — no software
/ FOR FACILITY MGMT

The control panel, in 3D.

FM directors use Tier 02 twins as the spatial front-end of their CMMS. Click equipment to see records, sensor data, and work order history. The geometry replaces spreadsheets.

  • Asset database tied to live geometry
  • Sensor integration — BAS, IoT, BACnet
  • CMMS sync (Maximo, Fiix, ServiceChannel)
/ FOR OWNERS & DEVELOPERS

The asset, documented forever.

For property owners and developers, the twin is the living asset record — useful for marketing, leasing, refinancing, insurance, and any future renovation 20 years out.

  • Marketing-quality immersive tours
  • Lease & tenant fit-out documentation
  • Forensic record for insurance & warranty

Questions about digital twins.

Don't see yours? Email us at [email protected] — we usually respond same day.

Is a Matterport tour the same as a digital twin?

+
Sometimes yes, sometimes no. A Matterport tour is a digital twin in its simplest form — a navigable 3D environment. But the term "digital twin" usually implies more: embedded data, sensor integration, and operational use. We use "Tier 01" for the Matterport-grade tour and "Tier 02" for the full operational twin to keep the difference clear.

Which tier do most clients pick?

+
About 75% pick Tier 01 — the walkable tour serves most AEC and design coordination needs perfectly well. Tier 02 is the right call when the building is operational and the FM team will live in the data: hospitals, data centers, labs, manufacturing, large campuses. We'll help you decide on the discovery call.

Can I start with Tier 01 and upgrade later?

+
Yes — the Tier 01 scan dataset is fully reusable. If you start with a tour and decide a year later that you need asset tagging and BAS integration, we add those workflows on top of the existing scan. You don't pay for a second site visit.

What systems does Tier 02 integrate with?

+
CMMS: Maximo, Fiix, ServiceChannel, Asset Essentials, Limble, FacilityIQ. BAS/BMS: Tridium Niagara, Johnson Metasys, Honeywell EBI, Siemens Desigo. IoT/sensors: BACnet, Modbus, MQTT, REST APIs. Custom integrations available — most enterprise systems have an API we can connect to.

How is the twin hosted?

+
Tier 01 lives on Matterport's hosting infrastructure — reliable, fast, no IT involvement needed. Tier 02 deployments are typically hosted on AWS, Azure, or GCP under your account; we configure SSO, role-based access, and audit logging as part of deployment. On-prem hosting available for high-security environments.

Who owns the twin and the data?

+
You do. Both tiers — point clouds, 3D environments, asset databases, integration configurations — all become your property at delivery. We retain a copy for QA, support, and any rescan you commission, but never resell or repurpose it. Standard MSA available; happy to use yours.

How do you compare to other digital twin firms?

+
Three things. One, we deliver the scan and the twin — most firms outsource one or the other. Two, we're upfront about our tier structure and scope from the start. Three, we build for your existing CMMS and BAS rather than locking you into a proprietary platform. Your data stays portable.

Twin your building once.

Tell us what you want to do with the twin. We'll recommend the right tier and send a tailored proposal back the next business day.