Every question, answered.

Six service lines: As-Built Plans (CAD drawings of existing conditions), 3D Laser Scanning (point cloud capture), Project Site Scanning (recurring scans during construction), Digital Twin (walkable virtual replicas, two tiers), Facility Management Scanning (multi-year FM engagements), and Drone Mapping (aerial LiDAR and photogrammetry). Most projects use one or two; some FM clients use four or five.

3D laser scanning produces the raw data — a point cloud of every surface in a space. As-built plans are the deliverable built from that data — CAD drawings (plans, sections, elevations) that downstream teams use directly. Most projects need both. We sometimes deliver just the point cloud (for clients with their own modelers) or just the drawings (when we use existing scan data).

Tier 01 is a Matterport-grade walkable virtual tour — clickable 3D environment, dimensional measurement, share by URL. Tier 02 is the same environment plus embedded asset databases, live sensor integration, FM workflows, and CMMS sync. About 75% of clients pick Tier 01; Tier 02 is the right call when the building is operational and the FM team will live in the data.

Yes. As-built scanning produces drawings; FM scanning produces an operational platform. Same scan data underneath, but the deliverables, integrations, and engagement structure differ. FM scanning includes asset tagging, CMMS/BAS integrations, scheduled rescans, and ongoing service. Typical AEC scans don't.

Often, yes. Drone for site context and the building exterior; terrestrial for interiors, MEP, and tight conditions. We coordinate both captures in the same week and register the datasets together — you get one georeferenced point cloud covering everything. Bundling both captures into a single mobilization is also more efficient than commissioning each separately.

Project Site Scanning is recurring scans during an active construction project — typically monthly, with comparison reports between scans. Used by GCs and owners to track progress, document field conditions, catch deviations from plan, and produce defensible records for billing milestones or change orders. The biggest ROI moment is when a scan catches a costly issue before drywall goes up.

Both. Most building scans involve interior and exterior captured together — interior with the Matterport Pro3, exterior with the same system or drone-mounted LiDAR for building envelopes and site context. The two datasets are registered into a single coordinated point cloud.

Yes. We scan offices during work hours, hospitals during operations, retail during business hours regularly. Modern capture systems (especially the Matterport Pro3) are unobtrusive — most occupants don't notice the scan happening. For sensitive spaces (operating rooms, restaurant dining rooms, secure facilities), we work after-hours or during scheduled closures.

Yes. Industrial and manufacturing facilities are a meaningful segment of our work. We've scanned manufacturing plants, distribution centers, water treatment, and energy facilities. For refineries and high-hazard environments, we coordinate with site safety leads, follow facility PPE protocols, and adjust scan schedules around operations.

Service-by-service: Residential as-builts 5–7 days. Commercial as-builts/scanning 7–14 days. Project Site 3–5 days per visit. Digital Twin Tier 01 7 days. Tier 02 4–8 weeks. FM Scanning 6–10 weeks initial setup. Drone Mapping ~10 days from flight to delivered dataset.

Discovery call within 48 hours of inquiry. Proposal next business day. Field crew typically dispatched within 1–2 weeks of contract signing for in-region work, 2–3 weeks for remote dispatch. We've turned around emergency inquiries (forensic, dispute, time-sensitive renovation) in under 72 hours when needed.

Confirmation email lands within 60 seconds. Within 24 hours, we review your project and send a written fixed-fee proposal. Within 48 hours, a 30-minute follow-up call to align on scope, schedule, and any open questions. After signing, field crew dispatched within 1–2 weeks for in-region work.

30 minutes by phone or video to understand what you're actually trying to do. Most clients come asking for a specific service ("I need a 3D scan"); about 30% of the time, the right deliverable is different from what they asked for. We use the call to scope honestly. No hard sell, no commitment.

Written change orders. If the scope shifts mid-project — additional space added, deliverable format changed, schedule moved — we issue a change order with the new fee delta and an updated schedule. You sign it before we proceed. Never an invoice surprise.

Sometimes. For genuinely urgent work (forensic capture, dispute resolution, missed deadline), we've turned projects in 72 hours. Rush turnaround typically adds 25–40% to the standard fee — we have to pull crews from other projects and processing teams work overtime. If your project is rush, mention it on the discovery call so we can scope accurately.

Drones don't fly in heavy rain, fog, or sustained winds above 25 mph. We monitor weather windows and dispatch pilots when conditions hold. For time-sensitive projects, we recommend booking 5-day deployment windows — it's rare to lose all five days to weather.

Final files delivered through your preferred channel (shared drive, FTP, managed transfer for large datasets). Plus a project documentation packet — field notes, scan station map, registration report, accuracy validation, QA log — all in a single PDF. Plus a 30-minute screen-shared walkthrough so your team knows what they have, where it is, and how to use it. Recording sent after.

It's yours. Point clouds, models, drawings, scan archives — all become your property at delivery. We retain a copy under MSA terms for QA, support, and any rescan you commission, but never resell or repurpose it. Standard MSA available; happy to use yours.

At least 7 years for standard projects, longer for FM clients on multi-year contracts. If you need a re-export in a different format two years later, we can usually turn it around in a day. The archive copy is for your benefit — not ours to use otherwise.

A single PDF with: field notes from each capture day, scan station map, registration report (showing accuracy validation), QA log (every check we ran), and a deliverables manifest (every file, with format and size). The audit trail from raw capture to delivered file. Useful for legal, insurance, dispute resolution, or any future verification.

Yes. Every project includes a walkable preview — a Matterport-style 3D walkthrough of the captured space. Shareable URL, no software install. Useful for design coordination, remote review, and tenant or owner sign-off. This is included by default; explicit Tier 01 digital twin engagements are higher-fidelity walkable tours with additional features.

Almost certainly. We deliver in the formats most clients use as defaults, but we can export to any standard reality-capture or BIM format your software requires. Mention the format in the discovery call or proposal phase so we scope it correctly.

The registration report shows how individual scan stations were aligned into a single coordinated point cloud, with the accuracy validation. It tells you (or any future auditor) whether the dataset hits its claimed tolerance. Reputable scan vendors deliver this; many don't. We include it in every project documentation packet.

Of course — we work directly with homeowners regularly. About 30% of our residential projects are homeowner-direct (the rest come through architects or contractors). You don't need to go through a design firm to engage us; we'll help you scope it from scratch. Use the residential quote form or call us directly.

Yes. ADU compliance is a regular residential workflow for us. We scan the existing structure, produce as-built plans that meet your jurisdiction's plan check requirements, and turn it around in 5–7 days.

Yes. Real estate documentation is about 30% of our residential work. Floor plans, square footage verification, condition documentation, and Matterport-style virtual tours are common deliverables. Useful for unique properties, high-end listings, or any home where buyers/lenders want detailed records.