Contact — As Built World
Get in touch / 01

The right inbox for your message.

Pick the channel that matches what you need. Project quotes go through a separate intake form for faster scoping; everything else routes through here.

We answer messages, not just collect them. Email replies typically within 4 business hours.

General phone (510) 606-4824 Mon–Fri · 9–6 PT
General email [email protected] Reply < 4 business hrs
Headquarters Oakland, CA Field crews · 42 states
For project quotes Use the quote form → Proposal next business day

Six common reasons people contact us.

Each goes to a specific person. Sending your message to the right channel saves a day in routing — and gets you a faster, better-informed response.

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Support on an active project

Question about a deliverable, a file format, or a project we're already running? Your project manager is the fastest path.

Channel projects@
Response time Same business day
/ 03

A general question

Curious about a service, exploring options, or doing early research? We're happy to help even if you're not ready to start.

Channel info@
Response time < 4 business hrs
/ 04

Partnerships & referrals

For AEC firms, CMMS vendors, drone operators, and adjacent service providers exploring co-marketing, referral, or integration partnerships.

Channel partners@
Response time 2–3 business days
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Join the team

Open roles for scan technicians, BIM modelers, project managers, and field crew. We hire when the work is there — currently active.

Channel careers@
Response time 5–10 business days
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Press & media

Journalists, analysts, and trade publications working on stories about reality capture, BIM, digital twins, or the AEC industry.

Channel press@
Response time 1–2 business days

Or just fill out the form.

If you'd rather start here than pick a channel above, send the details and we'll route your message internally. Replies in one business day. Project quotes come back with a fixed-fee proposal the next business day.

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Phone optional
Project location optional
Property type optional
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By submitting you agree to our privacy policy. We never share your information.

Hours and service areas.

Office hours, holiday closures, and the parts of the country we serve. We dispatch field crews nationwide; the office is in Oakland.

Office hours

Monday 9:00 AM — 6:00 PM PT
Tuesday 9:00 AM — 6:00 PM PT
Wednesday 9:00 AM — 6:00 PM PT
Thursday 9:00 AM — 6:00 PM PT
Friday 9:00 AM — 5:00 PM PT
Saturday By appointment
Sunday Closed

Field crews regularly work outside business hours and on weekends to minimize disruption to active facilities. Office support follows standard hours; we close federal holidays and the week between Christmas & New Year's.

Where we work

Nationwide service
42 states · field crews dispatched from Oakland
Active region
West Coast
CA · OR · WA · NV · AZ
182 projects
Dispatch 1–2 wk
Mountain West
CO · UT · ID · MT · WY · NM
87 projects
Dispatch 2 wk
Texas & South Central
TX · OK · AR · LA
64 projects
Dispatch 2–3 wk
Midwest
IL · IN · MI · OH · WI · MN · IA · MO · KS · NE
71 projects
Dispatch 2–3 wk
Northeast
NY · NJ · CT · MA · RI · NH · VT · ME · PA
95 projects
Dispatch 2–3 wk
Mid-Atlantic
MD · VA · DC · DE · WV
38 projects
Dispatch 2–3 wk
Southeast
FL · GA · NC · SC · TN · AL · MS · KY
26 projects
Dispatch 2–3 wk
Not yet served
AK · HI · ND · SD · Dakotas
— Contact us
Quote on request

Headquartered in Oakland, California, with field crews dispatched nationwide. We've worked across 42 of 50 U.S. states.

Travel is built into proposals as a transparent line item — no hidden mobilization fees. For projects in California, Oregon, Washington, Nevada, and Arizona, we typically dispatch from Oakland within 1–2 weeks. East coast and southern projects coordinate from regional partners on a 2–3 week lead time.

42states
U.S. states served
563
Projects completed

About reaching the right person.

If you're not sure where to start, email info@ — we'll route it.

How quickly do you actually respond?

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During business hours, most general emails get a reply within 4 hours. Outside business hours and over weekends, expect a reply by 11 AM PT the next business day. Active project support is same-business-day. If you've sent something urgent and haven't heard back in 24 hours, please call (510) 606-4824 — something may have caught a spam filter.

I left a voicemail — did you get it?

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Voicemails are checked twice daily during business hours. If you left one and haven't heard back in 24 hours, please follow up by email — voicemail transcription occasionally garbles phone numbers, and we may not have been able to call you back.

Where can I reach you outside business hours?

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For non-emergency matters, email is best — we'll see it first thing the next business morning. For active-project emergencies (failed delivery, missed scan window, urgent file issue), email [email protected] with "URGENT" in the subject line; that triggers an after-hours alert to the on-call PM.

Do you have an office I can visit?

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Yes — our office is in Oakland, California. Visits are by appointment, not drop-in (we're often dispatched in the field). If you'd like to come in to discuss a large project, see our equipment, or review work in person, email info@ to schedule. We love showing the work in person.

I'm a vendor or sales rep. Where do I send my pitch?

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Inbound vendor outreach goes to [email protected] — please don't direct-message individual team members on LinkedIn or call the main line for sales pitches. We do read vendor email; if there's a fit, we'll respond. If we don't respond, please don't follow up more than once.

I'm a homeowner — am I allowed to contact you directly?

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Of course — we work directly with homeowners regularly. About 30% of our residential projects are homeowner-direct (the rest come through architects or contractors). You don't need to go through a design firm to engage us; we'll help you scope it from scratch. Use the residential quote form or call us directly.
For project quotes / 06

Have a specific project to scope?

The quote intake form gathers what we need to send a fixed-fee proposal next business day. It takes 3–5 minutes depending on whether you're commercial or residential.